About Us
This web site is owned and operated by Marquise Jewellery who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Marquise Jewellery
126 Penryhn Avenue Rhos On Sea LL28 4LG United Kingdom
Phone: 01492 547153
Email: sales@marquise-jewellery.com
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment via Paypal. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Standard 1st Class postal rate is usually delivered within 24 hours (seasonal volume may effect this target) It is not a guarentee of next day delivery, which is solely dependant on your selected postal service at checkout.
If a guarenteed next day delivery is required, please ensure that you select the ‘Special Delivery’ option at checkout.
Out of stock or ‘advanced order only’ items can only be dispatched when stocks are available.
Large / Heavier items that incure larger excess’s on postage/packaging than our standard jewellery /gift items will be charged a PP excess in order to retain the correct postal costs of the item. The excess will be charged in addition to the standard fixed postal cost on the site.
Delivery Schedule
We deliver your order right away. We will normally send your order to you within 1 business days. International orders are generally received in under 14 days.
Standard 1st Class postal rate is usually delivered within 24 hours (seasonal volume may effect this target) It is not a guarantee of next day delivery, which is solely dependent on your selected postal service at checkout.
If a guaranteed next day delivery (from dispatch date) is required, please ensure that you select the ‘Special Delivery’ option at checkout.
Out of stock or ‘advanced order only’ items can only be dispatched when stocks are available – we will endeavor to keep you informed of any delay if possible. If out of stock your order will be placed on our backorder inventory and dispatched at the first opportunity.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
We may share your personal information with our suppliers, service providers and other contractors to fulfil orders you place with us and to provide the services you request – In particular reference to items “out of stock” requiring direct dispatch from our suppliers – address details required to support delivery process.
Some items are manufactured to meet individual orders, in particular items of high value in gold, some may take a little longer during busier trading periods such as the lead up to the Christmas Season. These lead times should be considered before placing your order as the item will be considered a bespoke product and will not be refundable/returnable under any returns policy.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our payment processing. They are not held in clear text on any web site.
Guarantee
Every product sold by Marquise Jewellery is backed by our 14-day money-back guarantee. We want you to be satisfied with your purchase. However, if you change your mind about an item simply email or telephone (marquise_online@btinternet.com – 01492 547153 ) your intension to return the item quoting your order number. Then return it within 14 days. We also recommend that you obtain proof of postage and retain any tracking number details.
Provided that the item is returned in clean condition and in its original packaging, the purchase price will be refunded. You should allow up to 14 days from receipt of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Return Postage and packaging charges will not be refunded. Customers returning items are responsible for loss/damage during transit and meeting the cost of return postage/packaging/Insurance. This does not affect your statutory rights.
Some specialist Sterling Silver items may contain a resin core for strength and stability. ( Sterling Silver Animals ) These items are processed for Assay at Official UK Assay Offices and carry a Full UK Hallmark including the “filled” mark which indicates the Sterling Silver item has a resin/cork core purely for strength and stability.
Image & Text Copyright © Marquise Jewellery 2021. All product images and copy text are the sole property of Marquise Jewellery. All external usage of all images and text produced by and on behalf of Marquise Jewellery remain the companies sole property.
Any unauthorized usage may open the user to financial penalty.
Jewellery Care:
We hope you’ll enjoy wearing your jewellery.
A few easy steps will ensure your item remains in top condition.
STORAGE
All items are best stored in the cases that they’re supplied in.
SEMI-PRECIOUS STONES AND LEATHER
As a natural product semi-precious stone colours may vary. We believe this gives them added character and makes you item totally unique.
CHEMICALS
Avoid exposing your jewellery to chemicals such as perfume, household chemicals and hairspray as this could cause discoloration. Ladies remember, perfume first, jewellery afterwards!
Reaching Us
If you need to reach us, please email us using the link on the store page or at www.marquise-jewellery.com alternatively, you can call on 01492 547153 (International +44 01492 547153) or write to us at 126 Penryhn Avenue Rhos On Sea LL28 4LG United Kingdom
Privacy Policy
INTRODUCTION
In this privacy policy, “we” and “our” relates to www.marquise-jewellery.com, a company registered in England & Wales.
“You” and “your” relates to the natural person reading this document that is: considering purchasing, has purchased from www.marquise-jewellery.com or is making an enquiry.
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you’ve provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavors to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavor not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorized access using all reasonable means.
COOKIES.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
AUTOMATED PROCESSING
Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalization.
YOUR RIGHTS
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information (“the right to be informed”). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner’s Office (ico.org.uk) if you believe any of your rights are being infringed.
HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our Contact Us Form, or by phone on 01492 547153.
Returns Policy
Your rights to return goods are protected under the Consumer Contract Regulations June 2014 and the Consumer Rights Act Oct 2015..
You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 14 days of receipt. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
Any goods returned should be in original – saleable condition.
Bespoke Products:
Items order/manufactured solely to fulfill an order to our customers own requirements eg silver animal figures, special ring sizes, alterations or personalized / engraved items are considered bespoke products and as such are not covered by our returns policy.
Gold PVD items : PVD layering is normally very durable. Avoid exposing your jewellery to chemicals such as perfume, household chemicals and hairspray as this could cause discoloration. Ladies remember, perfume first, jewellery afterwards!
Please note that due to Health & Safety reasons, in interests of hygiene and for your protection we do not accept returns of, or refunds on earrings or articles which penetrate break the skin or come in contact with bodily fluids.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Remittance Terms
Purchase Price & VAT
Prices on screen include VAT at the UK rate.
By credit or debit card.
You can pay using any of the major credit/debit cards… Card processing is handled via Paypal Payment Services.
Paypal payment option: Payment can also be made using a Paypal Account.
When you buy any amount of identical items at one time – and have them shipped to the same address – you will only pay full postage and packing for the first item. You will receive discounted P&P for the additional identical items ordered.
We do not accept Payment by personal cheque / postal order