Shipping And Handling
Standard 1st Class postal rate is usually delivered within 24 hours (seasonal volume may effect this target) It is not a guarentee of next day delivery, which is solely dependant on your selected postal service at checkout.
If a guarenteed next day delivery is required, please ensure that you select the ‘Special Delivery’ option at checkout.
Out of stock or ‘advanced order only’ items can only be dispatched when stocks are available.
Large / Heavier items that incure larger excess’s on postage/packaging than our standard jewellery /gift items will be charged a PP excess in order to retain the correct postal costs of the item. The excess will be charged in addition to the standard fixed postal cost on the site.
Delivery Schedule
We deliver your order right away. We will normally send your order to you within 1 business days. International orders are generally received in under 14 days.
Standard 1st Class postal rate is usually delivered within 24 hours (seasonal volume may effect this target) It is not a guarantee of next day delivery, which is solely dependent on your selected postal service at checkout.
If a guaranteed next day delivery (from dispatch date) is required, please ensure that you select the ‘Special Delivery’ option at checkout.
Out of stock or ‘advanced order only’ items can only be dispatched when stocks are available – we will endeavor to keep you informed of any delay if possible. If out of stock your order will be placed on our backorder inventory and dispatched at the first opportunity.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
We may share your personal information with our suppliers, service providers and other contractors to fulfil orders you place with us and to provide the services you request – In particular reference to items “out of stock” requiring direct dispatch from our suppliers – address details required to support delivery process.
Some items are manufactured to meet individual orders, in particular items of high value in gold, some may take a little longer during busier trading periods such as the lead up to the Christmas Season. These lead times should be considered before placing your order as the item will be considered a bespoke product and will not be refundable/returnable under any returns policy.